Website: https://rajlaxmicollection.com/
Brand: RajLaxmi Collection
Contact: help@rajlaxmicollection.com
Phone: +91 79724 32718 / +91 98345 19738
1. Overview
At RajLaxmi Collection, we aim to provide our customers with genuine beauty, skincare, makeup and personal-care products. Customer satisfaction is important to us.
Please read this policy carefully before placing an order.
2. Return Eligibility
Customers may request a return within 7 days of receiving the order, subject to the following conditions:
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The product must be unused, unopened and in its original packaging.
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All original seals, labels, tags and accessories must be intact.
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The product must be returned in its original condition.
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Proof of purchase or order details must be provided.
Due to hygiene and safety considerations, opened, used or unsealed cosmetics and personal-care products are generally not eligible for return unless they are damaged, defective, incorrect or otherwise covered by applicable consumer law.
3. Non-Returnable Products
The following products are generally not eligible for return:
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Opened or used makeup and skincare products.
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Products with broken or removed hygiene seals.
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Personal-care products where the seal or packaging has been opened.
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Products damaged due to improper handling after delivery.
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Products returned without original packaging or accessories.
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Products marked as non-returnable on the product page.
This does not affect any rights available to customers under applicable law.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, expired or incorrect product, please contact us within 48 hours of delivery.
Please provide:
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Your order number.
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Clear photographs or an unboxing video showing the issue.
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A brief description of the problem.
Our team will review the request and may arrange a replacement, refund or another appropriate resolution, depending on the circumstances and product availability.
5. How to Request a Return
To request a return:
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Email us at help@rajlaxmicollection.com.
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Mention your order number and reason for return.
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Attach relevant photographs or supporting information.
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Wait for return approval and instructions from our team.
Please do not send products back without receiving return instructions.
6. Refund Process
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
Approved refunds will generally be initiated within 5–7 business days.
The refund will be processed through the original payment method wherever possible. The time taken for the amount to reflect in your account may depend on your bank, card issuer or payment provider.
7. Replacement
If a product is damaged, defective or incorrectly delivered, we may offer a replacement, subject to availability. If a replacement is unavailable, an appropriate refund may be issued.
8. Order Cancellation
Customers may request cancellation before the order is dispatched by contacting our customer support team.
Once an order has been dispatched, cancellation may not be possible. Customers may contact us for assistance.
If an order is successfully cancelled before dispatch, any payment received will be refunded through the applicable payment method.
9. Return Shipping Charges
For approved returns due to damaged, defective or incorrect products, RajLaxmi Collection will provide appropriate assistance with return shipping.
For other eligible returns, return shipping charges may be borne by the customer, subject to applicable law and the return approval provided by our team.
10. Contact Us
For return, refund or cancellation requests:
RajLaxmi Collection
Email: help@rajlaxmicollection.com
Phone: +91 79724 32718 / +91 98345 19738
Website: https://rajlaxmicollection.com/
We reserve the right to update this policy from time to time. Any changes will be published on this page.